Privacy Policy

Last updated: 26 July 2026

This Privacy Policy explains how Defiant Ones Clothing (“Defiant Ones Clothing”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit defiantonesclothing.com, purchase from us, contact us or otherwise use our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

Personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, such as products purchased, order value, delivery details, returns, refunds and payment confirmation. Payment card details are processed by our payment providers and are not stored by us in full.
• Account information, such as account login details and saved preferences where customer accounts are available.
• Communications, including enquiries, reviews, survey responses and information you provide to customer support.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cart activity and interactions with our website, emails or advertisements.
• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

How we collect information

We collect information directly from you when you place an order, create an account, subscribe, submit a form, leave a review or contact us. We may also collect information automatically through cookies, pixels and similar technologies, and receive information from service providers such as Shopify, payment processors, fulfilment partners, shipping carriers and analytics or advertising providers where those services are enabled.

How we use personal information

We may use personal information to:

• process payments, accept and fulfil orders, arrange production and delivery, and provide tracking;
• manage returns, exchanges, refunds, complaints and customer support;
• create and manage customer accounts;
• communicate important service, order, security and policy updates;
• detect and prevent fraud, misuse, security threats and unlawful activity;
• operate, troubleshoot, analyse and improve our website, products and customer experience;
• send marketing communications where you have consented or where otherwise permitted by law;
• measure advertising performance and show relevant advertising where permitted and enabled;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal claims.

Cookies, analytics and advertising

Our website uses cookies and similar technologies to operate essential site functions, remember preferences, understand website performance and, where enabled and permitted, support analytics and advertising. Some cookies are placed by Shopify or other service providers.

You can manage cookies through your browser and, where available, through the cookie or privacy controls displayed on our website. Blocking some cookies may affect website functionality. Advertising and analytics providers may process information under their own privacy policies.

When we disclose personal information

We may disclose personal information only as reasonably necessary to:

• Shopify, which hosts and operates our ecommerce platform;
• payment providers, banks and fraud-prevention services;
• production, fulfilment and delivery partners that make, pack or ship orders;
• technology and service providers, including website, cloud storage, customer support, email, analytics and advertising providers where used;
• professional advisers, such as accountants, insurers and legal advisers;
• government, regulatory or law-enforcement authorities where required or authorised by law; and
• a buyer, adviser or relevant party in connection with a genuine business sale, restructure or transfer.

We do not sell personal information for monetary payment.

Overseas processing

Some service providers may store or process information outside Australia. The countries involved can vary according to the provider, fulfilment location and customer destination. We take reasonable steps to use reputable providers and protect personal information in accordance with applicable law.

Marketing communications

You can unsubscribe from promotional emails at any time using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not stop transactional communications about your orders, account, security or service requests.

Storage, security and retention

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations. Information may then be deleted, de-identified or securely archived as appropriate.

Access, correction and privacy requests

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion or restriction of certain information. We may need to verify your identity and may retain information where required for legal, fraud-prevention, accounting or dispute-resolution purposes.

To make a privacy request, email support@defiantonesclothing.com.

Privacy complaints

If you have a concern about how we handle personal information, contact us using the details below and provide enough information for us to investigate. We will review and respond within a reasonable period. If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner.

Children

Our website is not directed to children under 16 and we do not knowingly collect personal information from children without appropriate authorisation. A parent or guardian may contact us to request review or deletion of information provided by a child.

Third-party links

Our website may link to third-party websites or services. We are not responsible for their privacy practices, and you should review their policies before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes to our services, providers or legal obligations. The revised policy will be posted on this page with an updated date.

Contact us

Defiant Ones Clothing
Email: support@defiantonesclothing.com

Mailing address: PO Box 579, Parkes NSW 2870, Australia