Shipping Policy

Last updated: 26 July 2026

Defiant Ones Clothing ships across Australia and to selected international destinations. The delivery options, charges and estimated timeframes available for your address are shown at checkout.

Processing time

Orders are generally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing time is separate from delivery time.

Some products are produced to order by our fulfilment partners. During launches, sales, peak periods or unusually high demand, production and processing may take longer. We will contact you if a material delay affects your order.

Estimated delivery times

• Australia: approximately 3–14 business days after dispatch.
• International: approximately 7–27 business days after dispatch.

These are estimates, not guaranteed delivery dates. Remote locations, carrier disruptions, customs processing, severe weather, public holidays and other events outside our reasonable control may extend delivery times.

Shipping charges

Shipping charges are calculated and displayed at checkout based on the delivery destination, products, package details and available shipping service. The amount displayed before payment is the shipping charge for that order unless an obvious system error occurs.

Tracking

Where tracking is available, we will email the tracking details after dispatch. Tracking may take a short time to activate after the carrier receives the parcel. Please check your junk or spam folder and confirm that the email address supplied at checkout is correct.

Multiple parcels and fulfilment locations

Products in the same order may be produced or dispatched from different fulfilment facilities. Your order may therefore arrive in separate parcels and on different dates. Where available, separate tracking details will be provided. You will not be charged additional shipping solely because we split an order after checkout.

Delivery addresses and order changes

You are responsible for providing a complete and accurate delivery address. Contact support@defiantonesclothing.com immediately if an address needs to be corrected. We cannot guarantee a change after an order has entered production, been packed or dispatched.

If a parcel is returned because the address was incorrect, incomplete, refused or not collected, we may require payment of the reasonable cost of reshipping it. Any refund will be handled in accordance with our Refund Policy and applicable law.

International duties and taxes

International orders may be subject to import duties, taxes, customs charges or brokerage fees imposed by the destination country. Unless checkout expressly states that these charges are included, they are the customer’s responsibility. Customs delays are outside our control.

Delayed, missing or damaged deliveries

If tracking shows no meaningful movement, the estimated delivery window has passed, or a parcel appears lost, contact us with your order number. We will review the tracking information and, where appropriate, raise an enquiry with the carrier or fulfilment partner.

If an order arrives damaged, incomplete or incorrect, contact us as soon as possible and include photographs of the item and packaging where reasonably possible. We will assess the issue under our Refund Policy and Australian Consumer Law.

Risk and consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies available under Australian Consumer Law or any other law that cannot be excluded.

Contact

Email: support@defiantonesclothing.com

Mailing address: PO Box 579, Parkes NSW 2870, Australia