Refund Policy

Last updated: 26 July 2026

Your rights under Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

If an item is faulty, unsafe, significantly different from its description, not fit for its disclosed purpose, damaged in transit or incorrectly supplied, please contact us as soon as possible. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or other remedy. For a major failure, you may be entitled to choose a refund or replacement. We will cover reasonable return costs where required by law.

30-day change-of-mind returns

In addition to your statutory rights, we offer a 30-day change-of-mind return period. You must request the return within 30 days after delivery.

To qualify for a change-of-mind return, the item must be:

• unworn, unwashed and unused;
• in its original condition, with tags attached;
• free from marks, odours, hair, damage or alterations; and
• accompanied by your order number or other proof of purchase.

We may decline a voluntary change-of-mind return if these conditions are not met.

Items not eligible for change-of-mind returns

The following are not eligible for change-of-mind returns:

• personalised or customised products;
• gift cards;
• items marked “Final Sale” before purchase; and
• items that cannot be resold for hygiene reasons once opened or used.

This exclusion does not apply where an item fails a consumer guarantee or where another remedy is required by law. Unless clearly marked “Final Sale”, discounted items may be returned under the same change-of-mind conditions above.

How to request a return

1. Email support@defiantonesclothing.com with your order number, the item you want to return and the reason for the request.
2. For faulty, damaged or incorrect items, include clear photographs where reasonably possible.
3. Wait for written approval and return instructions before sending the item.

Do not send a return to our public contact address unless our support team confirms that address in writing. Orders may be fulfilled from different facilities, and the correct return location can vary. Unauthorised returns may be delayed, refused or returned to sender.

Return postage

For an approved change-of-mind return, you are responsible for return postage and for ensuring the parcel reaches the nominated return location. We recommend using a tracked service. We do not provide a prepaid label for change-of-mind returns unless we agree otherwise in writing.

For faulty, damaged or incorrectly supplied items, we will arrange or reimburse reasonable return postage where required by Australian Consumer Law or other applicable law.

Exchanges

To obtain a different size, colour or product, request a return and place a new order after your return is approved. This is generally the quickest way to secure the replacement item. Any replacement order is subject to availability.

Refunds

We will notify you after the returned item is received and inspected. If approved, the refund will be issued to the original payment method, generally within 10 business days of approval. Your bank or payment provider may take additional time to display the funds.

For change-of-mind returns, original delivery charges are not refundable and return postage is not reimbursed. This does not apply where a refund of those costs is required by law.

If more than 15 business days have passed since we approved your refund, email support@defiantonesclothing.com.

Cancelled orders

Contact us immediately if you need to cancel or change an order. Because some items enter production shortly after purchase, we cannot guarantee changes or cancellation once processing has started. This does not affect any cancellation right that applies by law.

International customers

Customers outside Australia may have additional mandatory rights under local consumer law. Where those rights apply and provide greater protection than this voluntary policy, the mandatory local rights will prevail.

Contact

Email: support@defiantonesclothing.com

Mailing address: PO Box 579, Parkes NSW 2870, Australia